Updates to Services: COVID-19 Response

Dear Neighbors,

Between a tough flu season and the recent news about COVID-19, we wanted to check in with you about visiting the office during this time, which will remain open Monday – Friday, 8:30am to 5pm until further notice. Please review the following updates to our programs and services:

  • At this time, we are suspending face-to-face counseling. If you have a counseling appointment, you can still maintain you appointment with your counselor via telephone or video conference. Please contact us so we can provide you with further instructions.
  • All education classes have been cancelled for March. We will follow up shortly with more information about rescheduling.
  • Home energy assessments will continue as scheduled, but will be doing health checks with all homeowners in advance.
  • Loan payments continue to be due, as scheduled.

We will continue to evaluate the situation and share any changes to our office hours to our website, and on social media as things happen.

If you have other needs, or have further questions, feel free to give us a call at (585) 325-4170 or email us at info@nwcprochester.org and we will get back to you by the end day.

Thank you,
The NeighborWorks Community Partners Team